Membership Terms
Everything you need to know about your Retailer Membership — in plain English.
Your first 30 days are on us
Every membership starts with a 30-day free trial. You won't be charged a cent during that time, and you can cancel whenever you like. If you don't cancel before the trial ends, it rolls into a paid monthly membership automatically.
Billing
After your 30-day free trial, membership is $30 per month, billed automatically on the same date each month until you cancel. Your renewal date is always visible in your account.
What you get
- Save 35% on everything35% off every item, every order — sneakers, streetwear and collectibles.
- Monthly giveaways worth $1,000+Active members are automatically entered into every monthly draw.
- First access to new stockShop new drops and fresh stock before anyone else — as it lands.
Cancelling
Cancel any time from your account page — no fees, no questions. Cancellation takes effect at the end of your current billing period, and you keep your member benefits until then. Cancel during the free trial and you're never charged.
Refunds
Membership fees are non-refundable once a billing period has started. Product orders follow our standard refund policy: once an order has been dispatched it can't be refunded, so please double-check your size before you buy.
Questions?
Email support@theretailer.com.au or DM us on Instagram @retailer — we're happy to help.