Policies
Everything in one place — shipping, returns, terms, privacy and membership.
Our policies
| Policy | What it covers |
|---|---|
| Shipping | Dispatch times, what shipping costs, delivery windows, tracking, duties |
| Returns & refunds | What's covered, the 7-day window, how to start a return, the return address |
| Terms of service | The terms you agree to when you buy from us |
| Privacy | What personal information we collect and how we handle it |
| Membership terms | Retailer+ billing, the free trial, and cancelling |
Also worth reading
- Condition guide — every grade we use, for sneakers, sealed product and singles.
- Authenticity & verification — how we check what we sell, and our counterfeit guarantee.
- Track your order — look up a tracking number and see what the scans mean.
- FAQs — the quick answers.
Business details
Retailer is operated by Correction (AUS) Pty Ltd, ABN 82 649 424 573, registered in Western Australia. Support: support@theretailer.com.au.
Still need a hand?
Message us on Instagram or email support@theretailer.com.au — we answer every message within 24 hours.
Contact usLast updated 19 August 2026