FAQs

Retailer is a members-only retailer for sneakers, streetwear and collectibles — based in Australia and shipping worldwide. Members pay 35% less than retail on every item in stock, get fast tracked shipping (US orders ship domestically from our Los Angeles warehouse), and are automatically entered into our weekly raffles for the hottest releases.

Membership is A$30/month — shown in your local currency at checkout — with a 14-day free trial. You unlock member pricing on every product, first access to new stock as it lands, and automatic entry into every raffle we run.

Cancel anytime from your account. There's no lock-in contract.

Head to our Memberships page and sign up. Your 14-day free trial starts immediately — shop at member prices, enter raffles and browse the full store from day one.

• 35% off every product — sneakers, apparel, collectibles. No exclusions.
• New stock all the time — added throughout the week, no fixed drop day.
• Automatic raffle entries for limited and hyped releases.
• 100% authenticated stock on every order.
• Buy now, pay later at checkout where supported in your region.

Yes, anytime — from your member account or by contacting us. Cancellation takes effect at the end of your current billing cycle, and you keep member access until then.

Every product shows two prices: the retail price (what non-members pay) and the member price (35% off retail).

Retail is the item's official RRP from its region of release, shown in your local currency. For items that didn't release in your region (eg. some Supreme stock sourced from the EU or US), we use the region-of-origin retail price. We do not use StockX or resale market prices.

Yes — 100% authentic, guaranteed. We do not deal with fakes, replicas or unauthorised goods. Every item is sourced through legitimate channels and authenticated before it ships.

All items are brand new with original packaging unless stated otherwise in the product description.

Due to the age of some sneakers, occasional dust or minor yellowing (oxidation) can occur — where we're aware of it, we note it in the description. If you receive a pair with a flaw we didn't disclose, email or DM us and we'll make it right with store credit, partial compensation or a full refund return, depending on severity.

All major credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal, plus buy-now-pay-later options (Afterpay, Shop Pay Installments) where available in your region.

Prices are set in Australian dollars and shown in your local currency automatically — you're charged in the currency displayed at checkout.

Every active member is automatically entered into every raffle — nothing to click, no tickets to buy. Each member gets one entry per raffle item.

Winners are drawn live on our Instagram and emailed a unique checkout link. You have 72 hours to complete the purchase at the member price before the link expires.

No — we add new stock all the time, not on a fixed drop day. Fresh sneakers, apparel and collectibles land throughout the week, so it's worth checking New Arrivals regularly. Members get member pricing on everything the moment it's listed.

No. Automated purchasing tools are not permitted. We use reCaptcha and order monitoring to detect and cancel bot activity. Accounts suspected of bot use have orders cancelled and memberships terminated without refund.

Shipping is charged at cost and calculated at checkout from your delivery address and what's in your cart — standard and express options are shown before you pay, so there are no surprises.

Dispatch: orders ship within 6 hours of being placed. Pre-orders ship within 6 hours of arriving in our warehouse — the estimated arrival date is on the product page.

Tracking: a tracking number is emailed within 6 hours. Carriers can take up to 72 hours to scan a parcel into their system, so no movement in the first few days is normal.

• United States — shipped domestically from our Los Angeles warehouse via US carriers, much faster than an international parcel from Australia.
• Australia & New Zealand — delivered by Australia Post, typically 4–10 business days after dispatch.
• Rest of world — over 220 destinations via Australia Post, typically 15–27 business days after dispatch, depending on customs.

Once a parcel is with the carrier, delays from holidays, weather, carrier issues or customs are outside our control. Full detail is in our shipping policy.

Once an order has been dispatched it isn't eligible for a refund or exchange except in cases of genuine product fault, so please double-check your size and order details before checking out. If there's an issue with something we've sent you, get in touch within 7 days of delivery and we'll work with you on a resolution.

Almost always because the item sold out before your payment cleared, or the order breached our one-pair-per-customer limit on heavily hyped items. We always refund in full when this happens.

Fastest is Instagram or Facebook DM — @retailer. You can also use our contact page or email support@theretailer.com.au. We answer every message within 24 hours.