Shipping policy
Dispatch
Orders are packed and handed to the carrier fast. Many items leave within 6 hours of your order, and everything leaves within 72 hours — the dispatch time for each item is shown on its product page.
Pre-orders are dispatched within the same window of the stock arriving at our warehouse, not of your order. The estimated arrival date is shown on the product page.
What shipping costs
Shipping is charged at cost and calculated at checkout from your delivery address and what's in your cart. Standard and express options are shown with their prices before you pay.
Where we ship and how long it takes
| Destination | Carrier | After dispatch |
|---|---|---|
| United States | US domestic carriers, shipped from our Los Angeles warehouse | Typically a few business days |
| Australia & New Zealand | Australia Post | 4–10 business days |
| Rest of world | Australia Post — over 220 destinations | 15–27 business days, depending on customs |
Tracking
A tracking number is emailed to you as soon as your order is packed. Carriers can take up to 72 hours to scan a parcel into their system after collection, so no movement in the first few days is normal — your parcel is on its way before it scans.
You can look up any tracking number on our tracking page.
Duties and taxes
Orders shipped within the United States and within Australia and New Zealand carry no additional import charges. For other destinations, any duties or taxes are set by your country and are the responsibility of the recipient. Where we are able to collect them at checkout, they are shown before you pay.
Delays outside our control
Once a parcel is with the carrier, transit delays caused by public holidays, weather, carrier backlogs or customs processing are outside our control. Every order ships tracked so you can follow its progress.
Questions
Email support@theretailer.com.au with your order number and we'll reply within 24 hours.