Terms of service

Terms of Service

These terms apply to your use of the-retailer.com and to every order you place with us. Retailer is operated by Correction (AUS) Pty Ltd, ABN 82 649 424 573, a company registered in Western Australia. By placing an order or using the site, you agree to these terms.

Questions about anything here can go to support@theretailer.com.au.

1. Who can order

You must be at least 18, or have the permission of a parent or guardian, and be able to enter a binding contract. You agree that the information you give us — name, delivery address, contact details — is accurate and current. We can refuse or cancel an order where we reasonably suspect fraud, payment problems, a pricing or stock error, or a breach of these terms.

2. Products, pricing and availability

  • Prices are shown in the currency of the market you are browsing and include the taxes applicable to that market where indicated at checkout.
  • Stock is limited and can sell out while an order is being placed. If we cannot fulfil an item, we will contact you and refund it in full.
  • We take care with listings, but if an item is listed at an obviously incorrect price we may cancel the order and refund you rather than supply at that price.
  • Product images are representative. Sneakers and collectibles are supplied in their original packaging, and minor box wear is normal — see our Condition Guide for how we grade items.

3. Authenticity

Every item is verified in-house before it ships. If an item ever arrives that is not authentic, or not as described, you are covered by a full refund. Our authentication process is set out on our Authenticity page.

4. Retailer+ membership

  • Retailer+ is a paid subscription. It starts with a 14-day free trial, after which it renews monthly at A$30 (charged in your local currency) until you cancel.
  • Because the trial is 14 days, the first charge falls due 14 days after sign-up. That is by design, not an early charge.
  • Membership gives you member pricing on in-stock items, early access to new stock, and automatic entry into our raffles.
  • You can cancel at any time from your account. There is no lock-in contract. Cancelling stops future renewals; it does not refund the current period, and member pricing ends when the membership ends.
  • We may change the membership price or benefits. If we do, we will tell you before the change applies to your renewal.

5. Raffles

  • Raffles are open to active members. Each member receives one entry per raffle item — there is nothing to buy and no ticket to purchase.
  • Winners are drawn at random, announced on our Instagram, and emailed a unique checkout link.
  • A winner has 72 hours to complete the purchase at the member price before the link expires and the item is offered elsewhere.
  • Winning an entry is the right to buy the item at the member price. It is not a prize, and no cash alternative is offered.
  • We may void an entry or a win where an account is duplicated, automated, or otherwise used to gain unfair entries.

6. Orders, shipping and delivery

Dispatch timeframes, tracking and delivery estimates are set out in our Shipping Policy, which forms part of these terms. Delivery estimates are estimates, not guarantees, and carrier timeframes are outside our control. Risk in an item passes to you on delivery.

Any duties or import taxes payable in your destination country are your responsibility unless the checkout states that they were collected at the time of purchase.

7. Returns and refunds

Our Return/Refund Policy forms part of these terms. In short: we do not accept change-of-mind returns except where a listing says otherwise, and a full refund applies where an item arrives not authentic, faulty, or not as described. Approved returns are sent to Retailer — Returns, 34C Mumford Place, Balcatta WA 6021, Australia, with the order number enclosed.

8. Your Australian Consumer Law rights

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

9. Your account

You are responsible for keeping your account credentials secure and for activity that happens under your account. Tell us promptly at support@theretailer.com.au if you believe your account has been used without your permission. We may suspend or close an account that is being used fraudulently or in breach of these terms.

10. Acceptable use

You agree not to use the site to break the law, to interfere with its operation or security, to scrape or harvest data by automated means, or to resell access to member pricing. The site, its content, and our branding remain our property or that of our licensors; product and brand names belong to their respective owners.

11. Reviews and user content

Where you submit a review or other content, you confirm it is your own and accurate, and you allow us to display it. We may remove content that is unlawful, misleading, or abusive.

12. Liability

To the extent permitted by law, and subject to clause 8, our liability for any claim connected with an order is limited to replacing the item or refunding what you paid for it. We are not liable for indirect or consequential loss.

13. Privacy

How we handle your personal information is set out in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

15. Governing law

These terms are governed by the laws of Western Australia, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.