Contact Us
Real people, fast. Here's the quickest way to reach us and what to include.
Talk to a person
| Channel | Best for | Typical reply |
|---|---|---|
| Instagram DM — @retailer | Quick questions, sizing, stock checks | Fastest — usually within a few hours |
| Facebook Messenger — @theretailerau | Same as Instagram | Usually within a few hours |
| support@theretailer.com.au | Orders, returns, refunds, anything with a paper trail | Within 24 hours |
We aim to answer every message within 24 hours. At peak times it can stretch to 2 business days — if you haven't heard back by then, reply to your own message and it will jump the queue.
Before you write in
Most questions have a faster answer than we can type:
- Where is my order? Put your tracking number into the tracking page. Carriers can take up to 72 hours to scan a parcel, so no movement in the first few days is normal.
- Something is wrong with my item. Email us within 7 days of delivery with photos and your order number — see the returns policy.
- What condition is it in? The condition guide explains every grade we use.
- Is it real? Yes, and the authenticity page explains exactly how we check.
- Membership, billing or cancelling. Manage it in your account, or ask us — see the FAQs.
What to include
You'll get a faster answer if your first message has your order number, the email you ordered with, and photos if it's about an item. We can't look an order up by name alone.
Business details
Retailer is operated by Correction (AUS) Pty Ltd, ABN 82 649 424 573, registered in Western Australia.
Still need a hand?
Message us on Instagram or email support@theretailer.com.au — we answer every message within 24 hours.
Contact usLast updated 19 August 2026