Membership Terms
Everything you need to know about your Retailer Membership — in plain English.
Your first 14 days are on us
Every membership starts with a 14-day free trial. You won't be charged a cent during that time, and you can cancel whenever you like. If you don't cancel before the trial ends, it rolls into a paid monthly membership automatically.
Billing
After your 14-day free trial, membership is A$30 per month (US$25 per month in the US — the price is always shown in your local currency), billed automatically on the same date each month until you cancel. Your renewal date is always visible in your account.
What you get
- Save 35% on everything35% off every item, every order — sneakers, streetwear and collectibles.
- Monthly giveaways worth $1,000+Active members are automatically entered into every monthly draw.
- First access to new stockShop new drops and fresh stock before anyone else — as it lands.
- 30-day returns on every itemChange of mind included — unworn, unwashed, tags attached; return postage at your cost.
Cancelling
Cancel any time from your account page, in one click, with no fees and no questions (Account → Manage Retailer+ → Cancel Retailer+), or email support@theretailer.com.au and we will close it for you. Cancelling stops all future charges straight away. Cancel during the free trial and you're never charged.
Refunds
Membership fees are non-refundable once a billing period has started. Product orders follow our standard refund policy: faulty or not-as-described items are always covered, and as a member you can return any unworn item within 30 days of delivery.
Questions?
Email support@theretailer.com.au or DM us on Instagram @retailer — we're happy to help.