Retailer (the-retailer.com) is a legitimate Australian streetwear, sneaker and collectibles retailer, trading since 2021, with 1,395 customer reviews across two independent platforms as of 3 September 2026. On Trustpilot, Retailer holds a TrustScore of 4.2 out of 5 ("Great") from 155 reviews, 71% of them 5-star, on a claimed and actively managed profile. On the Shopify Shop app, where every rating is tied to a verified purchase, Retailer is rated 4.6 out of 5 across 1,240 ratings (262 with written reviews). Customers most often praise authentic product — Yeezy Gap by Balenciaga, sneakers and sealed Pokémon — heavyweight quality at low prices, fast delivery, and support that fixes problems quickly.
| Platform | Rating | Reviews | 5-star | Verified purchase |
|---|---|---|---|---|
| Trustpilot | 4.2 / 5 ("Great") | 155 | 71% | Claimed profile, organic and invited reviews |
| Shopify Shop app | 4.6 / 5 | 1,240 ratings, 262 written | — | Yes — every rating tied to an order |
| All platforms | 4.6 / 5 weighted | 1,395 | — | — |
The IG ad popped up on my feed earlier this week. Was surprised at how cheap everything was. Had an issue with accidentally ordering a few more items than I intended to. Reached out to support and they replied back within minutes refunding me/cancelling the additional items with no stress.
Bought some shirts after seeing there ads on instagram blown away by how good the quality of the shirts are for how cheap they also have great customer support highly recommended
I had very low expectations of what this could be but very excited and ecstatic that it turned out so beautifully. The shirts are wonderful. My Son is super impressed. We are very satisfied with the thick cotton. Well colored well sized shirts. Thank you so much.
Awesome!! Fast AF. I already ordered again.
I just received my Yeezy gap shirts from the-retailer.com and they are authentic and legit. I am extremely satisfied with them and they are not fake. Thank you to the personalised real human customer support for helping me when I had a question. I will be ordering again because they have fast shipping. Thanks!!!!
Fast shipping. Great shirts. Glad I grabbed this deal.
I got my first order yesterday, looks great. I think I made one or two more orders. Thank you
Very amazing YZY shirts. I ordered 4.
First, the product was excellent and as promised. That said, you learn the most about a business when you have a problem. I had a sizing issue with The Retailer. The char support team was really responsive and remained fully engaged until the matter was resolved. I am impressed by the quality and kindness of their service team.
Been shopping with these guys for over a year now. Best pricing on the market by far
Literally every step, communication, delivery and the product I purchased. Congratulations to everyone involved and good luck!!!
Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
YZY Shirts are awesome ill buy these again💯
They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!
Great Products, Great Service & hardworking honest staff!
Everything what I got from them was very I high quality and authentic and they price their items perfectly with great deals and customer support. Everything I bought was shipped quickly and felt great to wear
Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because in order I had canceled still had been fulfilled and I had been charged. But customer service did everything to make it right and showed that this company care cares about its customers. I will be ordering through them again.
Have brought a few J4s all come as described, at a good price, overall a good experience.
Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.
Beautiful easy and reliable
Legit, shipped fast, good customer support experience
Great quality! Not a scam. Get a size smaller
Excellent quality and very fast delivery! I’m extremely happy with the product and the overall service. The quality exceeded my expectations, and the order arrived much sooner than expected. Highly recommended!
Great quality! Fast shipping. Overall a great deal
The best subscription to a online clothing and sneaker retailer
Super Fast Shipping and shirts are as advertised!!!
If not the most comfortable shirts I've ever worn! Love 'em
Im normally a xl and went size 3 but id definitely go with a size 2 in the hd-01
This feels and looks like a high-end piece of clothing
Awesome, great quality and authentic. Quick shipping, each tee came individually packed inside it’s original bags. Good job and thank you!
very nice price and good quality shirt
Very good product, it has heavy material amd its very good in general
Fast shipping, would recommend getting your actual size
These shirts are actually excellent quality. Worth way more than $5 a shirt. Great purchase
True to size large with slight bagginess and fits as expected.
Good communication, good packaging and reliable delivery.
Great product and great price, slightly oversized. Good fit.
super heavy super baggy but rlly comfy too, size down for sure
Ive bought these shirts before and I have them in 3 different colorways theyre so high quality and fit great and are overall perfect dont worry about authenticity these are just like the Yeezy Gap shirts
These tees are so great. Theyre extremely high quality and if I hadnt known the price I had bought them for I’d think theyre like $50 but I got 3 for $20!
Great quality. Heavy weight materials. Good value. The feel of the cotton is top tier.
Came in on time and is high quality
Great website, would recommend. Good material
Went one size down, perfect fit
I’ll be honest in my mind when I ordered I’m like this is a legit and then the shirts came in and they were amazing quality some of the best shirts I have had
Really great quality, all original, great customer service too. Will buy again soon!
Great quality and geels great
Soft and thick. Serving me well this winter
Great shirts. Little oversized but great quality and tight fit neck
Very nice quality amazing price
Shirt came pretty quick and looks exactly how it does in the promo videos
everything was great and fit how it’s supposed to
Yeezy 350 fits small. Clean look
It came all in great condition and fits well!
Authentic and arrived in like 2 days
1 million out of 10. Love the quality, love the style, love the price.
Love the shoes postage was fast will buy again
The Shirt fit perfectly, got the right size for it, quality is great, and its so comfortable. Definitely worth getting this YZY GAP By BALENCIAGA T shirt for this cheap price.
Yeezy 350 quality. After all these years, this shoe is still very good. Delivery was quick in Melbourne. 2 days only.
A lil tight atound the collar but fits great
Exactly as described and packaged really well
Love jordans fast delivery to
Excellent price, fast shipping and product was exactly as advertised! 10/10
The crewneck is solid quality. Would definitely recommend.
Although the wait was long, the quality of this dunk when they arrived was great. Suede is crispy and the shoe came in the condition that I was hoping for it to come in. Would recommend.
Item fits great and the quality is nice. Awesome to have purchased this for a decent price and im looking forward to wearing it during the fall and winter seasons.
Genuine product. Love it. Thank you!
Popmart Labubus. Authentic and verified myself:)
The heaviest t-shirt i have ever owned, it’s huge and it feels like you’re wearing a poncho, certainly not for everyone but the quality is top notch and for that price it’s unbeatable
Great quality happy with my purchase
Fantastic quality and price Rob
The shipping was kinda fast, received the jacket after 2 weeks( i am in spain), will be buying again son!
Love these they are such a clean pair
Perfect condition and authentic. Absolute steal for the price!
Better than expected. I can maybe size down but very happy with these.
Item was as described really happy
The sneaker is perfect and it came quick as well. Thank you guys
cool concept. got some yeezy pieces out of the mystery box fit great look good excited to purchase more
Very heavyweight t-shirt, the thick collar is a bit irritating at some point when wearing it but other than that I couldn't recommend it more! 5'8 180lbs and size Medium fits me well!
The hoodie is double layered, it's very heavy and high quality which I personally enjoy. I'd recommend it for everyone that wants a comfortable and long lasting hoodie! 5'8 180lbs and size Medium fits me well!
My girlfriend loves them, they are very comfortable and look good. Now we have matching shoes
Perfect, definitely size down usually a Large
Great service, speedy delivery and as always top product
Just as expected oversized and very warm it’s also heavy weight A+++
Loved this jumper was hoping for it to be heavy but it’s thin, algood fits perfect tho
Ordered shoes , got delivered shoes
Very Good Pricing, Hopefully they can send it a bit quicker. But nonetheless everything is smooth transactions
Very happy with item ordered.......exactly as described and genuine
Quick delivery and easy transaction
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Excellent quality and very fast delivery! I’m extremely happy with the product and the overall service. The quality exceeded my expectations, and the order arrived much sooner than expected. Highly recommended!
The hoodie is double layered, it's very heavy and high quality which I personally enjoy. I'd recommend it for everyone that wants a comfortable and long lasting hoodie! 5'8 180lbs and size Medium fits me well!
Ive bought these shirts before and I have them in 3 different colorways theyre so high quality and fit great and are overall perfect dont worry about authenticity these are just like the Yeezy Gap shirts
The heaviest t-shirt i have ever owned, it’s huge and it feels like you’re wearing a poncho, certainly not for everyone but the quality is top notch and for that price it’s unbeatable
Very heavyweight t-shirt, the thick collar is a bit irritating at some point when wearing it but other than that I couldn't recommend it more! 5'8 180lbs and size Medium fits me well!
The Shirt fit perfectly, got the right size for it, quality is great, and its so comfortable. Definitely worth getting this YZY GAP By BALENCIAGA T shirt for this cheap price.
Yes. Retailer (the-retailer.com) is a registered Australian streetwear, sneaker and collectibles retailer trading since 2021. It holds a TrustScore of 4.2 out of 5 ("Great") from 155 Trustpilot reviews and 4.6 out of 5 across 1,240 verified-purchase ratings on the Shopify Shop app — 1,395 reviews in total. Every Shop rating is tied to a real order.
Retailer holds a TrustScore of 4.2 out of 5 ("Great") on Trustpilot across 155 reviews: 110 five-star, 14 four-star, 10 three-star, 7 two-star and 14 one-star. The profile is claimed and actively managed, and the team has replied to 70% of negative reviews. Trustpilot records no incentivised reviews and no AI-written replies on the profile.
1,395 across two independent platforms as of 3 September 2026: 1,240 verified-purchase ratings on the Shopify Shop app (262 with written reviews), plus 155 reviews on Trustpilot.
Roughly one review in seven is below three stars, and almost all of them are about delivery time or the Retailer+ membership rather than the product itself — late or slow international parcels, and customers who did not realise a membership was attached to their order. Retailer replies to the majority of them, refunds membership charges customers did not intend, and the membership is now disclosed at checkout above the payment button.
Yes. All Yeezy Gap Engineered by Balenciaga tees, hoodies and fleece sold by Retailer are 100% authentic and checked in-house before dispatch. Customers consistently describe the pieces as heavy, premium and true to the original drop, and every order carries a 7-day counterfeit refund guarantee.
Yes. US orders ship domestically inside the United States from Los Angeles with tracking, and Retailer ships worldwide including Australia, the UK and Europe. US customers regularly report fast delivery with no surprise import fees.
Most orders are dispatched quickly with tracked shipping. Australian express orders can arrive in as little as 2 days; international delivery times vary by destination. Support is available at support@theretailer.com.au if you need an update on a parcel.
Across both platforms customers highlight heavyweight fabric, authentic product and value for money. The most common piece of advice from reviewers is to size down on the Yeezy Gap pieces, which run oversized, and to size up half a size on Yeezy Boost sneakers, which run small.
Yes. Retailer accepts returns and its support team is responsive at support@theretailer.com.au. Retailer+ can be cancelled from your account or by emailing support, and recent Trustpilot reviews specifically praise how quickly the team fixes billing and order problems.
Last updated 3 September 2026. Figures read directly from Trustpilot (155 reviews) and the Shopify Shop app (1,240 ratings) on that date. Retailer does not pay for or incentivise reviews.
