FAQs

Retailer is an online store for sneakers, streetwear and collectibles — based in Australia and shipping worldwide. Anyone can buy at the one-time price. Retailer+ members pay 35% less on every order, get 30-day returns on every item, early access to new stock, and automatic entry into our monthly giveaways.

Retailer+ is A$30/month (US$25/month in the US — the price is shown in your local currency) with a 14-day free trial. You get 35% off every order, 30-day returns on every item, early access to new stock, and automatic entry into every monthly giveaway.

Cancel anytime from your account: tap Cancel Retailer+, then confirm. There's no lock-in contract.

Select Retailer+ next to the one-time price on any product page and add to cart, or go to our Retailer+ page. Your 14-day free trial starts immediately — shop at member prices and browse the full store from day one.

• 35% off every order — sneakers, apparel, collectibles. No exclusions.
• Giveaways every month — automatic entry, nothing to click.
• 30-day returns on every item — change of mind included (unworn, tags attached, return postage at your cost).
• Early access to drops — new stock lands throughout the week, members see it first.
• 100% authenticated stock on every order.
• Buy now, pay later at checkout where supported in your region.

Yes. Cancel any time: tap Cancel Retailer+ and confirm. It's also in your account under Manage account → Retailer+ → Cancel Retailer+. Or email support@theretailer.com.au and we'll cancel it for you. Cancelling stops all future charges straight away. Cancel during the free trial and you're never charged.

Every product shows two prices: the one-time price (what you pay with no membership) and the Retailer+ price (35% off the one-time price). Prices are set in Australian dollars and shown in your local currency automatically — the price you see is the price that goes into your cart.

Yes — 100% authentic, guaranteed. We do not deal with fakes, replicas or unauthorised goods. Every item is sourced through legitimate channels and authenticated before it ships.

All items are brand new with original packaging unless stated otherwise in the product description.

Due to the age of some sneakers, occasional dust or minor yellowing (oxidation) can occur — where we're aware of it, we note it in the description. If you receive a pair with a flaw we didn't disclose, email us and we'll make it right with store credit, partial compensation or a full refund return, depending on severity.

All major credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal, plus buy-now-pay-later options (Afterpay, Shop Pay Installments) where available in your region.

Prices are set in Australian dollars and shown in your local currency automatically — you're charged in the currency displayed at checkout.

Every active Retailer+ member is automatically entered into every monthly giveaway — nothing to click, no tickets to buy. One entry per member per giveaway, and your entries keep stacking for as long as you stay a member.

Winners are drawn each month and emailed with the details.

No — we add new stock all the time, not on a fixed drop day. Fresh sneakers, apparel and collectibles land throughout the week, so it's worth checking New Arrivals regularly. Members get member pricing on everything the moment it's listed.

No. Automated purchasing tools are not permitted. We use reCaptcha and order monitoring to detect and cancel bot activity. Accounts suspected of bot use have orders cancelled and memberships terminated without refund.

Shipping is charged at cost and calculated at checkout from your delivery address and what's in your cart — standard and express options are shown before you pay, so there are no surprises.

Dispatch: everything leaves within 72 hours of your order, and most orders much sooner. Pre-orders ship within the same window of the stock arriving in our warehouse — the estimated arrival date is on the product page.

Tracking: a tracking number is emailed as soon as your order is packed. Carriers can take up to 72 hours to scan a parcel into their system, so no movement in the first few days is normal.

• United States — shipped domestically from our Los Angeles warehouse via US carriers, much faster than an international parcel from Australia.
• Australia & New Zealand — delivered by Australia Post, typically 4–10 business days after dispatch.
• Rest of world — over 220 destinations via Australia Post, typically 15–27 business days after dispatch, depending on customs.

Once a parcel is with the carrier, delays from holidays, weather, carrier issues or customs are outside our control. Full detail is in our shipping policy.

Faulty, wrong or not as described: full refund or exchange — email us within 7 days of delivery with photos and your order number.

Change of mind or wrong size: Retailer+ members can return any item within 30 days of delivery (unworn, unwashed, tags attached — return postage at your cost). Without a membership, change-of-mind returns are accepted on the Yeezy Archive range only, on the same terms. Everything else is final sale, so please double-check your size before checking out. Full detail is in our refund policy.

Almost always because the item sold out before your payment cleared, or the order breached our one-pair-per-customer limit on heavily hyped items. We always refund in full when this happens.

Email support@theretailer.com.au and we'll reply within 2 hours. Instagram and Facebook are not constantly monitored for customer support, so DMs can take 3–5 business days. More on our contact page.