Retailer Reviews — Rated 4.6/5 by 1,100+ Verified Buyers (2026)

Retailer (the-retailer.com) is a legitimate Australian streetwear, sneaker and collectibles retailer, trading since 2021, with 1,250+ customer reviews across independent platforms. Verified buyers rate Retailer 4.6 out of 5 across 1,110 Shop app ratings, and 4.0 out of 5 ("Great") on Trustpilot, where 69% of reviewers give 5 stars. Customers consistently praise authentic product — Yeezy Gap by Balenciaga, sneakers and sealed Pokémon — low prices, fast US and Australian delivery, and support that fixes problems quickly.

4.6
1,110 verified ratings · 235 written reviewsVerified via Shop
4.0
143 reviews · rated "Great"Trustpilot — claimed profileRead our reviews on Trustpilot
5★69%
4★10%
3★7%
2★4%
1★10%

Is the-retailer.com legit?

  • Registered Australian company trading since 2021, with thousands of orders shipped worldwide.
  • Rated 4.6 out of 5 across 1,110 verified-purchase ratings collected through the Shopify Shop app.
  • Rated 4.0 out of 5 ("Great") on Trustpilot — a claimed, actively managed profile where 69% of reviewers give 5 stars.
  • 100% authentic — Yeezy Gap by Balenciaga, sneakers and sealed Pokémon, sourced and verified in-house before dispatch.
  • Tracked shipping worldwide — US orders ship domestically via UPS; Australian orders ship from our Perth warehouse.
  • Real human support at support@theretailer.com.au, with a 7-day counterfeit refund guarantee on every order.

Verified Shop app reviews — rated 4.6 out of 5

Ordered suppose to be for my wife. Men US 5.5 is generally equivalent to Women US 7 however we found out that unlike the Yeezy apparel, Yeezy shoes run small. Tight fit with toes touching the tip. Just ordered a half size bigger US 6 for my wife as this one does not fit her at all. Luckily it fits my son. I recommend sizing half a size or if not, go 1 full size than normal Sneaker size.

GGlenn · 19 June 2026👍 Helpful

The hoodie is double layered, it's very heavy and high quality which I personally enjoy. I'd recommend it for everyone that wants a comfortable and long lasting hoodie! 5'8 180lbs and size Medium fits me well!

CColtea · 18 December 2024👍 Helpful

Although the wait was long, the quality of this dunk when they arrived was great. Suede is crispy and the shoe came in the condition that I was hoping for it to come in. Would recommend.

BBENJAMIN · 5 November 2025👍 Helpful

The Shirt fit perfectly, got the right size for it, quality is great, and its so comfortable. Definitely worth getting this YZY GAP By BALENCIAGA T shirt for this cheap price.

Chicano · 23 June 2026👍 Helpful

Yeezy 350 quality. After all these years, this shoe is still very good. Delivery was quick in Melbourne. 2 days only.

GGlenn · 23 June 2026👍 Helpful

The shipping was kinda fast, received the jacket after 2 weeks( i am in spain), will be buying again son!

FFernando · 18 February 2025👍 Helpful
M4 MYSTERY BOX
M4 MYSTERY BOX

cool concept. got some yeezy pieces out of the mystery box fit great look good excited to purchase more

Tj · 26 December 2024👍 Helpful

My girlfriend loves them, they are very comfortable and look good. Now we have matching shoes ☺️

CColtea · 18 December 2024👍 Helpful

Retailer is the best! So happy to have copped my Kobe’s for retail!

CCedric · 26 October 2024👍 Helpful
M4 MYSTERY BOX
M4 MYSTERY BOX

3rd times a charm finally copped a pair of shoes

Benjamin · 9 May 2024👍 Helpful
M4 ?BOX
M4 ?BOX

Really happy with what I picked up!!

PPeter · 26 April 2024👍 Helpful

Trustpilot reviews — rated 4.0 ("Great")

Trustpilot

Super easy to communicate with

Super easy to communicate with and empathetic and understanding. I love the items I got.

CCaleb · 7 August 2026
Trustpilot

Happy experience

Been shopping with these guys for over a year now. Best pricing on the market by far

JJustin Murphy · 3 August 2026
Trustpilot

YOU GUYS KILLED IT 👏🏽👏🏽👏🏽

Literally every step, communication, delivery and the product I purchased. Congratulations to everyone involved and good luck!!!

FFrederico Pimentel Neto · 1 August 2026
Trustpilot

Great customer support!

Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I'm very happy with the purchase.

JJohnny Kyung · 31 July 2026
Trustpilot

YZY Shirts are awesome

YZY Shirts are awesome ill buy these again💯💯💯💯💯

VVirgilio Velasquez · 29 July 2026
Trustpilot

Quicker than quick!

They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!

JJose Moreno · 25 July 2026
Trustpilot

Great Products

Great Products, Great Service & hardworking honest staff!

GG Egan · 25 July 2026
Trustpilot

Byfar the best T and long sleeve in the game

Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, stack up for next year! Im telling you, this deal will pass and you gone be left wishing you had more. Anyway, thanks for the excellent customer service and delivery. Yall some real ones☝🏾

MMichael · 25 July 2026
Trustpilot

High quality and authentic

Everything what I got from them was very high quality and authentic and they price their items perfectly with great deals and customer support. Everything I bought was shipped quickly and felt great to wear

WWill Cook · 17 July 2026
Trustpilot

Highly recommend The Retailer

Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because an order I had canceled still had been fulfilled and I had been charged. But customer service did everything to make it right and showed that this company cares about its customers. I will be ordering through them again.

LLuke Mathis · 16 July 2026
Trustpilot

All come as described

Have brought a few J4s all come as described, at a good price, overall a good experience.

PPaul Roberts · 26 June 2026
Trustpilot

Express post, just 2 days

Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.

GGlenn Padilla · 24 June 2026
Trustpilot

Beautiful easy and reliable

Beautiful easy and reliable

JJayden Salamoka · 8 June 2026
Trustpilot

Package as shown

Package as shown. Happy with the shoe

RRoger Ubay · 18 January 2026
Trustpilot

Very impressed with the store

Very impressed with the store. But I love it, love the weekly drops with perfect priced shoes/clothing. Love the mix up of clothing brands you drop, always have got good variety. Have brought plenty of items all legit.

RRhys O'Neill · 18 January 2026
Trustpilot

Great Service

Been buying from Retailer for a few years now and I can safely say that it's legit and very worth it. I have been able to get heaps of sneakers for way under the market value thanks to this website.

JJosh Nicholson · 2 January 2026
Trustpilot

Legit seller of shoes

Legit seller of shoes.

JJohn erikson Crisostomo · 13 October 2025
Trustpilot

Quick and easy

Quick and easy

LLuke Bastoli · 5 September 2025
Trustpilot

Excellent communication

Excellent communication & good International delivery

RRain Stewart · 18 August 2025
Trustpilot

It's worth the waiting!

I've bought 4 times, none of them I've had any single issue with the items bought. Some people complain about their delivery time but that's shadowed when they charge fair prices for what they sell. One thing I'd suggest is a bit more love when it comes to size availability for certain pieces of apparel!

SSebastian Angarita · 4 July 2025

Yeezy Gap by Balenciaga — customer reviews

The hoodie is double layered, it's very heavy and high quality which I personally enjoy. I'd recommend it for everyone that wants a comfortable and long lasting hoodie! 5'8 180lbs and size Medium fits me well!

CColtea · 18 December 2024👍 Helpful

The Shirt fit perfectly, got the right size for it, quality is great, and its so comfortable. Definitely worth getting this YZY GAP By BALENCIAGA T shirt for this cheap price.

Chicano · 23 June 2026👍 Helpful

Retailer reviews — frequently asked questions

Is the-retailer.com legit?

Yes. Retailer (the-retailer.com) is a registered Australian streetwear, sneaker and collectibles retailer trading since 2021. Verified buyers rate Retailer 4.6 out of 5 across 1,110 ratings on the Shopify Shop app, and 4.0 out of 5 ("Great") on Trustpilot. Every Shop review is tied to a verified purchase.

What is Retailer's Trustpilot rating?

Retailer is rated 4.0 out of 5 ("Great") on Trustpilot across 143 reviews, with 69% of reviewers giving 5 stars. The profile is claimed and actively managed, and the team replies to the majority of negative reviews.

How many reviews does Retailer have?

More than 1,250 across independent platforms: 1,110 verified-purchase ratings (235 with written reviews) on the Shopify Shop app, plus 143 reviews on Trustpilot.

Are the Yeezy Gap by Balenciaga tees authentic?

Yes. All Yeezy Gap Engineered by Balenciaga tees, hoodies and fleece sold by Retailer are 100% authentic and checked in-house before dispatch. Customers consistently describe the pieces as heavy, premium and true to the original drop, and every order carries a 7-day counterfeit refund guarantee.

Does Retailer ship to the United States?

Yes. US orders ship domestically with UPS tracking, and Retailer ships worldwide including Australia, the UK and Europe. US customers regularly report fast delivery with no surprise import fees.

How long does shipping take?

Most orders are dispatched quickly with tracked shipping. Australian express orders can arrive in as little as 2 days; delivery times vary by destination. Support is available at support@theretailer.com.au if you need an update.

What do customers say about product quality?

Across both platforms customers highlight premium, heavyweight fabric, accurate sizing, authentic product and value for money. Retailer averages 4.6 out of 5 on the Shop app and 4.0 on Trustpilot.

Can I return an item?

Yes. Retailer accepts returns and its support team is responsive at support@theretailer.com.au. Recent Trustpilot reviews specifically praise how quickly problems are fixed.

Last updated: 13 August 2026 · 1,110 verified Shop ratings and 143 Trustpilot reviews aggregated.